Last Updated: August 1, 2025
Welcome to weblens.
These Terms and Conditions (“T&C”) constitute a binding agreement between you and Weblens GmbH (“weblens,” “we,” “us”). Please read these T&C carefully, as they govern the terms under which you may use our website, products, services, and applications (collectively, the “Services”).
By using our Services, you agree to be bound by these T&C. If you do not agree to these terms, you may not use our Services.
If you have any questions, comments, or concerns regarding these T&C or our Services, please contact us at [email protected].
Amendments to the T&C
We continually improve and expand our Services. Therefore, we reserve the right to amend these T&C at any time. We will notify you of any material changes in advance — for example, via email or by posting a notice on our website.
If you do not agree to the revised T&C, you may discontinue using our Services. If you continue to use the Services after the changes take effect, you will be deemed to have accepted the updated T&C.
1. Scope of Application
These T&C apply to all contracts between Weblens GmbH, Birkenstraße 23, 40233 Düsseldorf, HRB 104423 (Local Court Düsseldorf) (hereinafter referred to as the “Processor”), and customers (hereinafter referred to as the “Controller”) who are business entities within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law, or special funds under public law.
The conclusion of contracts with consumers is excluded.
Any deviating, conflicting, or supplementary terms and conditions of the customer shall not become part of the contract unless their validity is expressly agreed to in writing.
2. Subject Matter of the Agreement
The Processor provides the Controller with services for the provision of an AI‑powered dialogue and advisory solution (the “Service”) to support website or platform users.
This includes, in particular:
Information retrieval
Product recommendations
Decision‑making support
Customer interaction (advice, navigation, lead generation)
The Service is provided exclusively as Software‑as‑a‑Service (SaaS) via the internet. No physical data carrier will be delivered.
3. Conclusion of Contract
The contract is concluded by accepting an individual offer or by completing and submitting the Order Form.
The currently valid Data Processing Agreement (DPA) and Privacy Policy form an integral part of the contractual relationship.
4. Term and Termination
The contract term and any automatic renewal are specified in the individual offer or Order Form.
Unless otherwise agreed, the minimum term is 12 months and is automatically renewed for an additional 12 months unless terminated by either party with 3 months’ notice prior to the end of the respective term.
5. Price Adjustments
The Processor may adjust prices at any time by providing at least 30 days’ prior notice in text form.
If the Processor increases prices by more than 10% within a contractual year, the customer may terminate the contract within 14 days of receiving the notice, effective on the date the price increase takes effect.
If no termination is made, the revised price shall be deemed accepted.
6. Rights of Use
The customer is granted a simple, non‑exclusive, non‑transferable, and non‑sublicensable right to use the Services for the term of the contract.
Use is permitted solely for the customer’s own business purposes and only to the extent contractually agreed.
In particular, the following are prohibited:
Providing the Services to third parties, whether for a fee or free of charge
Renting, leasing, or otherwise commercially distributing the Services
Copying, translating, editing, or modifying the Services (except as permitted by law)
Reverse engineering, decompiling, or decrypting the Services (except as permitted by law)
Using the Services beyond the agreed number of users, instances, or domains
The customer must prevent unauthorized third‑party access to the Services.
7. Service Levels & Availability
The Processor will provide the Services in accordance with generally accepted industry standards and will strive to ensure high availability.
However, no specific minimum availability is guaranteed unless expressly agreed to in a separate written agreement.
8. Limitation of Liability
The Processor shall be liable without limitation for damages resulting from injury to life, body, or health, as well as for damages caused intentionally or by gross negligence.
In cases of slight negligence, the Processor shall only be liable if a material contractual obligation (“cardinal duty”) is breached. In such cases, liability shall be limited to the typical, foreseeable damage.
Liability for indirect damages, consequential damages, loss of profit, and loss of anticipated savings is excluded.
In any case – except in cases of intent or gross negligence – liability shall be limited to the amount of fees paid by the Customer in the two (2) months preceding the occurrence of the damage, unless expressly agreed otherwise in writing.
9. Termination for Cause
The Processor may terminate the contract in whole or in part with 30 days’ notice to the end of the month at any time.
In addition, the Processor may terminate the contract without notice for cause if the customer:
breaches material contractual obligations,
uses the Services unlawfully or in breach of contract,
causes security, compliance, or operational risks,
acts in a manner that makes continued cooperation unreasonable, or
if other circumstances arise that make continuation of the contract unreasonable.
10. Data Protection & Data Processing
The Processor processes personal data of the customer exclusively in compliance with applicable data protection laws, in particular the GDPR.
Where the Processor processes personal data on behalf of the customer, this is carried out in accordance with the Data Processing Agreement (DPA) pursuant to Art. 28 GDPR.
Further details on the processing of personal data can be found in the Privacy Policy, which is available at any time via the stated URL.
11. Final Provisions
The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
The place of performance and exclusive place of jurisdiction for all disputes arising out of or in connection with this contract shall be the registered office of the Processor, to the extent legally permissible.
Should any provision of these T&C be wholly or partially invalid or unenforceable, the validity of the remaining provisions shall not be affected.
The parties shall replace the invalid or unenforceable provision with a valid provision that comes closest to the economic purpose of the invalid provision.